Jira Service Desk Knowledge Base Health

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Jira Service Management Knowledge Base Jira Atlassian

Jira Confluence.atlassian.com Show details

7 hours agoFAQ: Jira Service Management 2.x; Knowledge Base searches still use the old Application Link URL on the Customer Portal; Knowledge Base Shows Empty Content - Jira Service Management Self-Help; Upgrading to Jira Server Service Management 2.0 and moving to the version 2 pricing model; Service Management fails to Load Queue with datetime Exception

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Set Up A Knowledge Base So Customers Can Serve Themselves

Set Support.atlassian.com Show details

3 hours agoProject admins can set up a knowledge base so your team can write and share helpful articles, such as how-tos, FAQs, and support questions, and let customers self-serve instead of raising a request. The service project knowledge base benefits your team and your customers by:

Jira service desk training 58 People Used Show more

Guide Confluence.atlassian.com Show details

Just NowPurpose. Jira Service Management has introduced a new feature starting version 3.1 where there is no need for users to have a license in Confluence to be able to access the Confluence Knowledge Base through Service Management.. This feature is detailed in Linking A KnowledgeBase.This article aims to further explain with details on that documentation to assist users in understanding this feature.

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Jira Service Management

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9 hours agoTechnical support. Need help troubleshooting? Select this to request assistance. Report a bug. Tell us the problems you're experiencing. Feature Request. Let us know your idea for a new feature. Critical Issue. High priority, critical problems that need immediate attention.

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Documentation For JIRA Service Desk 3 Atlassian

For Product-downloads.atlassian.com Show details

2 hours agoDocumentation for JIRA Service Desk 3.1 4 Created in 2016 by Atlassian. Licensed under a Creative Commons Attribution 2.5 Australia License. JIRA Service Desk Documentation €€ Put the power of JIRA in the hands of your service desk team. Check out the latest JIRA Service Desk Server release notes€here.€ Getting started Installing JIRA

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Using Confluence And Jira Service Management Together

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9 hours agoFrom your service desk project, go to Project settings > Knowledge base. Choose Link to a Confluence space. You can link a space to a service desk project if Confluence and Jira Service Management have the same Atlassian Cloud domain name. You can also …

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JIRA ServiceDesk Customer Portal Technology …

JIRA Wiki.massart.edu Show details

9 hours agoThe JIRA ServiceDesk Customer Portal (aka the Technology Service Desk) is where students, faculty, staff, alumni, and other MassArt constituents can enter technology requests and report issues with technology services at MassArt. The portal allows users to easily track the progress of all open issues reported by a particular user, and allows

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Manage Jira Service Management Customer Accounts

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Just NowHere's how to set this up in Jira Service Management knowledge base settings: Allow unlicensed access in the space. This lets Atlassian account customers view articles by logging in to the space. Here's how to set this up in Jira Service Management knowledge base settings: To allow them to comment, you'll need to grant them Confluence licenses.

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How Community.atlassian.com Show details

7 hours agoI just have connected my demonstration service desk to a test knowledge base in confluence and now in my issues the "related knowledge base articles" area show up on my issues - almost as expected. What I wonder is, how specific articles are getting suggested, because in my test cases some articles show up even if the do make sense.

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Jira Service Management

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9 hours agoMaps Desktop. Support for dispatching, reporting, and managing hospice care. Maps Mobile. Support for mobile providers and traveling home health care professionals. Palliative Care. Support for care staff, managers, analysts, and administrators. Powered by Jira Service Management.

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Knowledge Base Integration Within JIRA Service Desk

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3 hours ago**An updated Atlassian Masterclass Series with new content is available here**: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WIq-uz6F6eY4XTuu187KE8P For

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[JSDSERVER4923] Jira Service Desk Customer Portal Is Too

Jira Jira.atlassian.com Show details

8 hours agoWe purchased JIRA Service Desk for our customers to be able to do self service by searching our Confluence Knowledge Base. The problem is the Customer Portal display window to see the Knowledge Base articles is tiny and the screen shows vertical and horizontal scroll bars.

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Identifi User Knowledge Base Evolent Health

Identifi Confluence.evolenthealth.com Show details

8 hours agoIdentifi User Knowledge Base. Search. This is the homepage for Identifi Support Service Desk Portal (JIRA) Knowledge Base. Frequently asked questions. Identifi Account Setup Instructions. Reset Password for Identifi. Recover your Identifi Username.

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Jira Service Desk Data Center

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2 hours agoBy linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base.

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My Service Desk Customers Cannot Access Knowledge Base

Service Community.atlassian.com Show details

3 hours agoThomas B Aug 14, 2018. The Confluence Knowledge Base needs to have correct permissions set in place so 'anonymous' users can access the information through JIRA Service Desk. Go to your Knowledge Base > Space tools > Permissions. Scroll down to "Anonymous Access" and click "Edit Permissions".

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Seen It, Solved It: Jira Service Desk For ITIL

Seen Praecipio.com Show details

5 hours agoCombining Jira Service Desk with Questions for Confluence (a Confluence add-on that provides a knowledge base inside the already powerful wiki tool) allowed the university to implement a centralized knowledge database. Jira Service Desk allowed for better help engagement using queues and other helpful functionalities.

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Jira Service Desk Integration With Confluence Knowledge Base

Jira Youtube.com Show details

3 hours agoIn this episode of Expium Expedited Explanations, Jason Kidner demonstrated how to connect your knowledge base in Confluence to a Jira Service Desk customer

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FAQ: What Are The Differences Between Jira Service Desk

What Coyotecrk.com Show details

6 hours agoJira Service Desk was created in 2013 in response to Atlassian’s discovery that 40% of customers were using Jira to handle service requests. With JSD, teams were able to create efficient help desk environments that streamlined workflows and reduced the number of man-hours spent on service tickets across departments like technical support

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How To Use The Jira Service Desk Customer Portal

How Confluence.ssdmo.org Show details

Just NowJira Service Desk has a customer portal that will allow you to view the history of your tickets, the status of your open tickets and record new requests for help. Through the SSD Portal you can chose "SSD Service Desk" You can also go to the Customer Portal directly using this link: https://bit.ly/2QFdEu4

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JIRA Service Desk: The Pros And Cons Valiantys

JIRA Valiantys.com Show details

7 hours agoAlthough JIRA Service Desk provides no way of managing these, you can fill this gap using our nFeed add-on to connect your Service Desk to an existing CMDB, or use Insight which integrates a CMDB to your JIRA. Knowledge base. As mentioned before, JIRA Service Desk has no integrated knowledge base.

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Top 15 Jira Service Desk Features To Scale Your Customer

Top Clariontech.com Show details

6 hours agoJira service Desk integration with Confluence[link]empowers your customer with the knowledge base. Your support team can save time to spend on solving usual issues by creating a knowledge base that will allow customers and team members to integrate those powerful Atlassian tools.

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Jira Service Desk Vs ServiceNow Polontech

Jira Polontech.com Show details

6 hours agoJira vs ServiceNow. In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed.. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes? The IT Infrastructure Library (ITIL) is an integrated, process-based, best practice framework for managing IT services.

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ADVANCED JIRA SERVICE DESK TRAINING Learn Live Online

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1 hours agoBeing a Jira Service Desk agent: The agent's workspace - Handling requests - Feeding the knowledge base The back end of Jira Service Desk: underlying concepts - Projects and issues - Workflows Security features - configuration Portal settings - Request types - Service Level …

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Jira Service Desk: Help Center Vs Service Desk Praecipio

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6 hours agoJira Service Desk comes with the Help Center out of the box. The Help Center is an aggregated view of all of the Service Desks in that Jira instance. Customers are able to view the Help Center to search across multiple service desks and knowledge bases, see requests they've raised across all service desks, and much more.

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JIRA Service Desk Gets Better Knowledge Base Integration

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7 hours agoAs a ticket gets resolved, JIRA Service Desk also can take the information from a ticket to create a knowledge base articles. This cycle resolves incidents faster and can bolster self service

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Zendesk Vs JIRA Service Desk

Zendesk Zendesk.com Show details

8 hours agoAbove all, they work together to help turn interactions into lasting relationships over the competition such as JIRA Service Desk. Make your customer service stand out – reduce friction with a software solution that’s designed to increase speed and efficiency–and turn your team of agents into experts.

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Confluence Knowledge Base Management Service Polontech

Knowledge Polontech.com Show details

8 hours agoConfluence. Atlassian solution to store, share, and collaborate on the collective knowledge of your teams. From development specifications to marketing plans and meeting notes – all the information brought to your fingertips in seconds. Texts, docs, multimedia, and dynamic content flow across the company, freely and securely.

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Confluence Vs JIRA Service Management 2021 Comparison

JIRA Softwareadvice.com Show details

7 hours agoConfluence vs JIRA Service Management. Confluence has 1934 reviews and a rating of 4.4 / 5 vs JIRA Service Management which has 275 reviews and a rating of 4.36 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Product Overview.

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Integrating With Jira Service Management Atlassian

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8 hours agoFor example, Jira Service Management adds customer request portals, support queues, SLAs, a knowledge base, and automation. This means that when you develop for Jira Service Management, you are actually integrating with the Jira Service Management application as well as the Jira platform.

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Jira Service Desk Review Software Portal

Jira Softwareportal.com Show details

2 hours agoJira Service Desk is a full service desk “suite” designed with the IT service and customer service organization in mind. Employees and customers can use the “self-serve” portal to open and track tickets, access the knowledge base and keep track of questions and incident responses.

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Jira Service Desk Review TechRadar

Jira Techradar.com Show details

4 hours agoJira Service Desk is an IT support solution that integrates with other Atlassian products to provide a sophisticated platform for those providing IT support and software services.

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Tips To Improve Jira Service Desk Workflow With Multiple

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9 hours agoAccessing knowledge base materials . Jira Service Desk (when integrated with Confluence) provides comprehensive documentation users can read to help themselves before reaching out to the service desk team. To simplify the access to …

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DATIS Service Desk Policy And Terms Catalyst Knowledge

DATIS Confluence.camh.ca Show details

4 hours agoHours of Support and Availability. DATIS Service Desk services, Knowledge Base Articles are available 24 hours/day, 7 days a week. DATIS Service Desk Staff is available Monday to Friday between the hours of 9:00 AM - 5:00PM. Service Desk does not respond to issues on statutory holidays.

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JIRA Service Desk : Reviews, Test & Pricing Appvizer

JIRA Appvizer.com Show details

8 hours agoJira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests. Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful

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IT Management Software: JIRA Service Desk Apps Reviews

JIRA Blog.whatasoftware.com Show details

2 hours agoNow it also offers JIRA Service Desk, which allows IT staff to service users with powerful SLAs, custom queues, and real-time reporting. It does what service desk software is meant to do – facilitate the quick resolution of issues and challenges so that the work of the business can proceed unimpeded.

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Jira Service Desk Reviews: Pricing & Software Features

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5 hours agoThanks to its native integration with Atlassian Confluence, Jira Service Desk will allow you to create a knowledge base for your company. With this, you not only help your agents find the answers to customer inquiries but also provide solutions to clients by granting them access to your knowledge base.

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JIRA Service Desk Continue SLA Timer After Pausing

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5 hours agoI am in the process of creating a Service Desk on JIRA. I am having an issue with the SLA timing. Introducing Content Health, a new way to keep the knowledge base up-to-date. Podcast 394: what if you could invest in your favorite developer? Featured on Meta Now live: A fully responsive profile. Reducing the weight of our footer

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Who Use JIRA Service Desk? Quora

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7 hours agoAnswer: Atlassian has created a separate product for service desk teams called JIRA Service Desk. It split off from core JIRA to provide functionality specific to service desk teams, like: * Q&A knowledge base * SLAs * ITIL-friendly * and, so on. If you already have JIRA Software/Core, I wo

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JIRA Service Management Vs Faveo Helpdesk 2021 Feature

JIRA Capterra.com Show details

7 hours agoNot sure if JIRA Service Management, or Faveo Helpdesk is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Still uncertain? Check out and compare more Help Desk products

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Best Service Desk Software 2021 Reviews & Pricing

Best Softwareadvice.com Show details

4 hours agoFormerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education

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Active Service Desk Vs. Adaptiva Endpoint Health Vs

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6 hours agoCompare Active Service Desk vs. Adaptiva Endpoint Health vs. SERENEDI vs. Zoho Assist using this comparison chart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business.

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JIRA Service Management Vs. SolarWinds Web Help Desk

JIRA Itcentralstation.com Show details

5 hours agoJIRA Service Management is rated 8.0, while SolarWinds Web Help Desk is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but …

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Frequently Asked Questions

Why to use Jira service desk?

The Jira software empowers developers to streamline the software delivery process, the Jira Service Desk allows customer support teams to accelerate the issue resolution process, and the Jira Core helps functional teams (such as Sales, HR) to manage their sundry list of tasks - for improved outcomes.

Does Jira service desk have telephony integration?

Out of the box, there is not direct telephone/call center integration. However, one of the vendors from the Atlassian marketplace has built an add-on called Call Center for JIRA Service Desk as a solution for phone/call-center integration with JIRA Service Desk. With this add-on, your customers have the flexibility to open new service requests over the phone, as well as the web.

What is an agent at Jira service desk?

Agents are users that work on customer requests and communicate with customers. Customers create requests and these requests appear as issues in JIRA for agents to work on. Access both the Customer Portal and the service desk interface in JIRA View the Customer Portal, queues, reports and SLA metrics for the service desks they have access to

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